Frequently Asked Questions
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Coverage
Where does BIG Insurance offer policies for investment real estate?
BIG Insurance provides coverage across all 50 states (excluding New York) and Washington, DC.
What type of coverage does BIG Insurance provide for investors?
Tenant-occupied investment properties only: Property, Liability, Builder's Risk, Loss of Rents, Backup of Water/Sewer/Drains (1–4 units).
Which investment properties qualify for the BIG Insurance program?
Single-family residences, duplexes, triplexes, and quadplexes.
Does BIG Insurance cover vacant houses?
Yes! Our policies include vacant or unoccupied dwellings without exclusions.
Are fences, A/C units, and detached buildings covered?
Yes, fences (if attached), A/C units, and detached structures (up to 10% of the property limit) are included.
Does BIG Insurance offer different deductible options?
Yes, $2,500 and $5,000 deductible options are available.
What limits are available with a BIG Insurance policy?
Coverage amounts range from $50,000 to $1,000,000.
How much does Loss of Rents coverage cost?
Loss of Rents is incredibly affordable with our program! For example, if you're covering $12,000 in annual rental income, the premium is only $12 per year. We highly recommend including this coverage—it's low-cost and provides great peace of mind.
What kind of policy do you offer?
Our policy is a manuscript form designed specifically for real estate investors, offering broader protection than standard special forms.
What risks are covered under the policy?
It includes coverage for common risks like theft, fire, tornado damage, and more.
Quote
How do I get a quote from BIG Insurance?
Our BIG Team provides quotes for your first few properties as a new client. Once you're familiar with your online portal, you can easily quote, bind, and pay for new coverage all by yourself, anytime.
Payment options
Does BIG Insurance offer premium payment options?
Payment plans include monthly, quarterly, semi- annual, and annual options.
How can I pay for my BIG Insurance policy?
Acceptable payment methods: ACH, Debit/Credit Cards, and Escrow (processing fees may apply).
How are transactions processed?
All transactions are processed through our user-managed portal once your account is set up and the policy is bound. This includes setting up your payment method and managing future payments.
Can you set up my payment method for me?
For security and privacy reasons, we do not enter or manage payment information on behalf of clients. This ensures your financial data remains private and secure.
Will I have access to my billing details?
Yes. You’ll have full control and visibility over your account and billing information through the portal at any time.
Policy Adjustments
How do I request changes to my existing insurance coverage?
Use the 24/7 admin portal to add/remove properties, pay premiums, issue COIs, file claims, or make policy adjustments.
Claims
How do I file a claim?
Submit the claim through the portal; Click Policy Central, Action, File A Claim, Attach any documents or pictures, Submit and a 3rd Party claims adjuster should contact you within 48 hours.
Renewals
What is the policy for annual renewals with auto-pay?
Auto-pay must be re-selected at each renewal. Payment methods do not carry over automatically.
What happens if I disable the auto-renewal feature?
Reminders are sent 30 and 10 days before expiration; manual renewal is required if auto-renew is disabled.
How will I know when my policy is up for renewal?
Renewal notices are emailed 30 and 10 days before expiration; a renewal offer is also available in the
portal 30 days prior to the expiration. Click Saved Quotes and Pending Renewals Tab.
Cancellation Policy
Can I cancel my policy at any time?
Yes, you may cancel your policy at any time. There are no restrictions on when you can request a cancellation.
What happens if I cancel and still have a balance due?
If there’s any outstanding premium, you will need to settle the balance directly with the insurance company.
Will I get a refund if I cancel early?
Yes. If you're owed any premium after cancellation, the insurance company will issue a refund for the unused portion of your policy.
How long does it take to process a cancellation?
Please allow 7–10 business days for your cancellation request to be reviewed by our underwriting team.
If you are requesting a backdated cancellation, please allow an additional 5–7 business days for processing.
Policy Valuation
Are the BIG Insurance policies issued as Replacement Cost?
Yes, provided the property is insured to at least 80% of the Replacement Cost Estimate (RCE).
How do I determine the value to insure my investment property for with BIG Insurance?
BIG partners with a third-party estimating company. Each quote includes the RCE for your property.
Do I have to use the RCE figure if I didn’t pay or borrow as much as that amount?
No, but if not insured to at least 80% of the RCE, the policy defaults to an Actual Cash Value (ACV) policy.
Existing Customer Portal Log-Ins
At BIG Insurance, we go beyond property and casualty coverage—we’re your trusted partner in real estate risk management. Founded by investors for investors, we provide tailored insurance solutions for SFR and MFR properties nationwide.
$2,500 Deductible
$5,000 Deductible
REI Choice
